During my visit to India last month, I promised myself that I would accomplish one important task. I would do everything in my power to eliminate the tech support role that I was playing to my parents.
Read how to achieve it right here
So there you have it. The above is only a broad overview of what I did. There's a lot of technical details I did not go into. If you are thinking of using Ubuntu, go for it, the problems are easily solved. I repeated the same for my brother-in-laws parents and they are happily using Ubuntu now. Some useful links below.