Ubuntu in the mainstream: Walt Mossberg (The Wall Street Journal Online) reviews Dell with Ubuntu: “Linuxs Free System Is Now Easier to Use, But Not for Everyone”
Read it here
But open source is a two-edged sword. While it draws on smart developers from many places, nobody is ultimately responsible for the quality of the product, and open-source developers often have an imperfect feel for how average people use software. A European company called Canonical is the commercial sponsor of Ubuntu and provides support. But its largely focused on corporate and techie users. Average Ubuntu users are likely to have to wade through online forums, often written in technical language, to get help.