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The bug reporting culture: 10 things to avoid, 10 things you can do

As a (relatively) long time Ubuntu user, occasional bug reporter and support analyst, I often deal with bug reporting and I feel your pain about bug reporting, Matt.
The blog post is an answer to this older post

Quote:

Generally speaking it’s always nice if you can dedicate a few dozen minutes (around an hour I would say) to familiarize yourself with how bugs are reported in the project you’re participating with. In Ubuntu it’s the Bug Squad team – perhaps even join it. I view Bug Squad members as the little bee-workers that are front-line organizers and helpers in the fight against bugs.

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